SHIPPING POLICIES

Delivery Area	Hong Kong SAR, China	Macao SAR, China	Mainland China
Delivery Day	2-3 working days from shipment	2-3 working days from shipment	4-7 working days from shipment 10-12 working days in remote areas (such as Gansu, Qinghai, Liaoning, Jilin, Ningxia, Tibet, Xinjiang, Heilongjiang, Inner Mongolia)
Standard	HKD30/1KG, Additional weight HKD14/1KG free shipping on orders over HKD500	HKD34/1KG, Additional weight HKD14/1KG free shipping on orders over HKD500	HKD75/2KG, Additional weight is HKD18/1KG free shipping on orders over HKD980 （Excl. tax） The specific tax amount please click China Cross-Border E-Commerce Comprehensive Tax Introduction for details
Area In Service	Standard Delivery Service is available within commercial address of Hong Kong Island, Kowloon, New Territories, Outlying Islands. Outlying islands (except Lantau Island, Ma Wan, Cheung Chau and Lamma Island)	Standard Delivery Service is available within Macao Peninsula, Taipa, Coloane and Cotai City According to the regulations of Hong Kong and Macao import and export, one parcel for the same recipient cannot exceed HKD5000, if the total value of the order exceeds HKD5000, we will send two or more packages separately according to relevant regulations. Due to the random inspection of customs duties during shipping to Macao, parcels just have the opportunity to be randomly inspected and only the recipients can pay customs duties. Therefore, if it is inspected, the customs duty must be paid by the customer.	Standard Delivery Service is available within all provinces, autonomous regions and municipalities across the country. According to the regulations of the Mainland Customs, one parcel for the same recipient cannot exceed CNY2000, and overseas consumption for one year cannot exceed CNY2000 per person. If the total value of the order exceeds CNY2000, we will send two or more packages separately according to relevant regulations. (The GWPs of E-shop Promotion do not include orders from mainland China.) *Customers must upload the recipient's identification documents within 5 days for customs clearance procedures; if they are not uploaded within the time limit, the shipment may have the chance to be returned to the sender, and the customer will have to bear for the freight incurred.
	P.O Box is not accepted as shipping address Orders will be delivered to the address provided by customer when placing their order. An order can be delivered to one address only. If customer requires sending orders to multiple addresses, customer needs to place a separate order for each address
Change Of Shipping Address	Once the order is shipped out, any changes in the address shall be arranged with SF Express by contacting their Customer Service directly. Any incurred expenses shall be borne by the customer If the shipment cannot be successfully delivered to the customer due to personal reasons, please contact SF Express directly in order to make further arrangements. If the delivery cannot be reached multiple times, your order might risk being cancelled and not refunded		Mainland China chooses Hong Kong Express The final settlement price of the product includes postage to Mainland China but excludes the cross-border parcel tax (Xingyou Tax). Leonor Greyl is only responsible for the customs declaration of "Hong Kong Express Direct Mail" products, and the recipient must pay the parcel tax themselves in accordance with the notice from China Customs. The tax levied by China Customs on declared personal effects is called "Parcel Tax" (Xingyou Tax). If the tax amount is CNY 50 or less (inclusive), customs will not collect it (however, certain items with a tax amount below CNY 50 may still be subject to taxation during customs clearance, subject to actual customs determination). The estimated delivery time is approximately 6-8 days. *The traceability period for cross-border packages is 30 natural days. If your package is still in customs for 7 days without any updates, please contact us promptly for assistance. If the traceability period exceeds 30 days and we have not been notified, any losses must be borne by the buyer themselves. If the buyer's delivery address is incorrect or no one signed the parcel and could not deliver it. The refund will be deducted 10% of the total order fee plus the customs tax actually paid for the order Please refer to the "Refund Procedure" for details. If you have any questions, please contact customer service LOGISTIC SERVICE + Leonor Greyl cooperate with a number of Logistic companies to deliver goods For each order of the member (limited to one shipping address), the system will generate one or more packages by default Leonor Greyl currently does not provide self-selected logistics services, we will select the most suitable logistics company for delivery according to the delivery address and product type in the order
Order Tracking	https://www.sf-express.com/hk/tc/dynamic_function/waybill/ SF Express Customer Service Hotline and Office Hours: +852 2730 0273 (Hong Kong) MONDAYS TO FRIDAYS 08:00 - 20:30 SATURDAYS, SUNDAYS AND PUBLIC HOLIDAYS 08:00 - 20:00	https://www.sf-express.com/hk/tc/dynamic_function/waybill/ SF Express Customer Service Hotline and Office Hours: +852 2730 0273 (Hong Kong) +852 2873 7373 (Macao) MONDAYS TO FRIDAYS 08:00 - 20:30 SATURDAYS, SUNDAYS AND PUBLIC HOLIDAYS 08:00 - 20:00	"Hong Kong Express Direct" products will be shipped within 3-4 business days if the order is successfully determined before 9:00 am on weekdays "Hong Kong Express Direct Delivery" needs to complete customs clearance before uploading logistics information. Buyers will receive the email tracking number after 1 to 2 business days of delivery and check the order delivery status Other force majeure factors Delivery will also be affected by major domestic meetings, extreme weather and other force majeure factors Relevant information will be announced on the bulletin board. If you encounter the above situation, you can contact customer service "Hong Kong Express Direct Delivery" Important Matters + All "Hong Kong Express Direct Mail" orders will be declared to customs by Leonor Greyl. However, the recipient is responsible for paying any customs duties and must upload photos of both the front and back of their ID card in accordance with customs clearance regulations to ensure a smooth clearance process:https://htm.sf-express.com/hk/tc/dynamic_function/clearance/clearance_pictureUpload/ *Customers must upload the recipient's identification documents within 5 days for customs clearance procedures; if they are not uploaded within the time limit, the shipment may have the chance to be returned to the sender, and the customer will have to bear for the freight incurred. Real Name Certification Important Matters + When order is paid, please use the electronic payment wallet registered with the “real name certifier” ID number, otherwise the goods you purchase will not pass the customs inspection Leonor Greyl "Hong Kong Express Direct Delivery" goods need to complete customs clearance during shipment. According to the customs requirements, you need to fill in the identity card information of the recipient to declare the entry of personal belongings. Because the customs will verify your identity information and the payment information in the payment company, please ensure that the information is correct; otherwise the goods may not be able to pass customs We are committed to protecting your personal information from abuse. For details, please refer to the Privacy Policy on the Leonor Greyl website
Business Hours	Leonor Greyl's business hours are Monday to Friday, 9:00 am to 6:00 pm (Hong Kong Time, GMT+8), excluding public holidays. The shipping schedule is as follows: Orders that have been successfully paid will be shipped within 3-4 business days. Any changes to the above terms will be promptly communicated by e-mail to the Client