Welcome to www.leonorgreyl.com.hk
Dear User,
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Delivery Area | Hong Kong SAR, China | Macao SAR, China | Mainland China |
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Delivery Day | 2-3 working days | 2-3 working days from shipment | 4-7 working days from shipment 10-12 working days in remote areas (such as Gansu, Qinghai, Liaoning, Jilin, Ningxia, Tibet, Xinjiang, Heilongjiang, Inner Mongolia) |
Standard | HKD30/1KG, Additional weight HKD12/1KG free shipping on orders over HKD500 |
HKD33/1KG, Additional weight HKD12/1KG free shipping on orders over HKD500 |
HKD30/1KG, Additional weight is HKD7/1KG free shipping on orders over HKD800 (Excl. tax) The specific tax amount will be displayed when the order is settled Please Click China Cross-Border E-Commerce Comprehensive Tax Introduction for details |
Area In Service | Standard Delivery Service is available within commercial address of Hong Kong Island, Kowloon, New Territories, Outlying Islands. Outlying islands (except Lantau Island, Ma Wan, Cheung Chau and Lamma Island) | Standard Delivery Service is available within Macao Peninsula, Taipa, Coloane and Cotai City According to the regulations of Hong Kong and Macao import and export, one parcel for the same recipient cannot exceed HKD5000, if the total value of the order exceeds HKD5000, we will send two or more packages separately according to relevant regulations. Due to the random inspection of customs duties during shipping to Macao, parcels just have the opportunity to be randomly inspected and only the recipients can pay customs duties. Therefore, if it is inspected, the customs duty must be paid by the customer. |
Standard Delivery Service is available within all provinces, autonomous regions and municipalities across the country. *Customers must upload the recipient's identification documents within 5 days for customs clearance procedures; if they are not uploaded within the time limit, the shipment may have the chance to be returned to the sender, and the customer will have to bear for the freight incurred. |
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Change Of Shipping Address | Once the order is shipped out, any changes in the address shall be arranged with SF Express by contacting their Customer Service directly. Any incurred expenses shall be borne by the customer If the shipment cannot be successfully delivered to the customer due to personal reasons, please contact SF Express directly in order to make further arrangements. If the delivery cannot be reached multiple times, your order might risk being cancelled and not refunded |
Mainland China chooses Hong Kong Express *Due to customs inspections and verification of recipient declaration information, if you have received a request for standardized declaration information, please do not handle it on your own. Please be sure to notify us via email for assistance. *The traceability period for cross-border packages is 30 natural days. If your package is still in customs for 7 days without any updates, please contact us promptly for assistance. If the traceability period exceeds 30 days and we have not been notified, any losses must be borne by the buyer themselves. LOGISTIC SERVICE +
Leonor Greyl cooperate with a number of Logistic companies to deliver goods For each order of the member (limited to one shipping address), the system will generate one or more packages by default Leonor Greyl currently does not provide self-selected logistics services, we will select the most suitable logistics company for delivery according to the delivery address and product type in the order |
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Order Tracking |
https://www.sf-express.com/hk/tc/dynamic_function/waybill/ SF Express Customer Service Hotline and Office Hours:
MONDAYS TO FRIDAYS
08:00 - 20:30
SATURDAYS, SUNDAYS AND PUBLIC HOLIDAYS
08:00 - 20:00
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https://www.sf-express.com/hk/tc/dynamic_function/waybill/ SF Express Customer Service Hotline and Office Hours:
MONDAYS TO FRIDAYS
08:00 - 20:30
SATURDAYS, SUNDAYS AND PUBLIC HOLIDAYS
08:00 - 20:00
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"Hong Kong Express Direct" products will be shipped within 3-4 business days if the order is successfully determined before 9:00 am on weekdays "Hong Kong Express Direct Delivery" needs to complete customs clearance before uploading logistics information. Buyers will receive the email tracking number after 1 to 2 business days of delivery and check the order delivery status Other force majeure factors Delivery will also be affected by major domestic meetings, extreme weather and other force majeure factors Relevant information will be announced on the bulletin board. If you encounter the above situation, you can contact customer service "Hong Kong Express Direct Delivery" Important Matters +
All "Hong Kong Express Direct" (BC direct mail) orders will be completed by Leonor Greyl for customs declaration and customs tax payment, and there will be no customs clearance related issues. The Customs may conduct a random sampling of the "Hong Kong Express Direct Delivery" product, which will take 2-3 working days, during which no recipients are required to submit documents, taxes, and filing procedures Customs sampling is a routine workflow, and after the sampling is completed, the mail will be automatically released Real Name Certification Important Matters +
When order is paid, please use the electronic payment wallet registered with the “real name certifier” ID number, otherwise the goods you purchase will not pass the customs inspection Leonor Greyl "Hong Kong Express Direct Delivery" goods need to complete customs clearance during shipment. According to the customs requirements, you need to fill in the identity card information of the recipient to declare the entry of personal belongings. Because the customs will verify your identity information and the payment information in the payment company, please ensure that the information is correct; otherwise the goods may not be able to pass customs We are committed to protecting your personal information from abuse. For details, please refer to the Privacy Policy on the Leonor Greyl website |
Business Hours |
Leonor Greyl business hours are from Monday to Friday, 9am-6pm (HKT GMT +8, excluding public holidays). The delivery time is: Office hours are at 4:00pm. Most orders that have been successfully paid before the delivery time will be dispatched by the shipping company on the next working day Any changes to the above terms will be promptly communicated by e-mail to the Client |